jiaozuoshopllc.com is committed to providing customers with high-quality jewelry and an excellent shopping experience. In order to ensure the rights and interests of customers, we have formulated the following return and exchange policies:
- Return and Exchange Conditions
Product Status: The returned goods must be in original condition, unworn, undamaged, and all labels and packaging must be intact.
Time Limit: Customers can apply for return and exchange within 7 days after receiving the goods (some special products such as promotional products may have different return and exchange periods, please refer to the product details page or consult customer service).
Non-customized products: We only accept return and exchange applications for non-customized products. Customized products are unique and are not accepted for return and exchange.
- Return and Exchange Process
Apply for return and exchange: Customers need to log in to their account, find the product to be returned on the “My Order” page, click the “Apply for Return and Exchange” button, and fill in the reason for return and exchange and related information as prompted.
Review application: We will review the application within 24 hours after receiving it. After the review is passed, we will provide the return address and return logistics information.
Returning the goods: Customers need to return the goods according to the return address and logistics information we provide. Please ensure that the goods are well packaged and attach the return form and original invoice.
Refund or exchange: After we receive the returned goods and confirm that they meet the return and exchange conditions, we will refund or exchange them. The refund will be returned to the customer’s payment account, and the exchange will be delivered according to the goods and address specified by the customer. - Return and exchange fees
Return fee: For returns due to product quality problems, we will bear the return fee. For returns due to other reasons, the return fee shall be borne by the customer.
Exchange fee: For exchanges due to product quality problems, we will bear the exchange fee. For exchanges due to other reasons, the return fee shall be borne by the customer. - Notes
If the goods are damaged, we will have the right to refuse the return and exchange application. Please ensure that the goods are well packaged when returning the goods, and avoid damage during transportation.
Refund time: We will process the refund as soon as possible after we confirm receipt of the returned goods and review and approve them. The refund time may vary depending on the bank and payment platform, so please be patient.
Contact customer service: If customers encounter any problems or need help during the return or exchange process, please feel free to contact us. We will wholeheartedly provide support and answers to customers.
