Welcome to the FAQ center of jiaozuoshopllc.com, which collects common questions and answers about our services, products, orders, payments, returns and exchanges. We hope that this information can help you use the service more smoothly. If your question is not listed here or you need further help, please feel free to contact us through our contact information.
- Account and Registration
How to register an account?
Visit the website, click the “Register” button at the top of the page, fill in the necessary information, set a password, and you can complete the registration.
What should I do if I forget my password?
Click the “Forgot Password” link on the login page, enter the registered email address, and we will send a password reset link to your email.
How to modify account information?
After logging in, click “My Account” at the top of the page and make corresponding changes on the account information page. - Product browsing and purchasing
How to search for products?
Use the search box at the top of the website, enter keywords, and click Search to view related products.
What information does the product details page contain?
The product details page includes product images, prices, materials, sizes, inventory, user reviews and other information.
How to add products to the shopping cart?
On the product details page, click the “Add to Cart” button and the product will be added to your shopping cart. - Order Management
How to view order status?
After logging in, click “My Orders” at the top of the page to view all orders and their status.
How to modify an order?
Once an order is submitted, it usually cannot be modified directly. If you need to modify it, please contact customer service as soon as possible and we will do our best to assist.
How to cancel an order?
After logging in, find the order you want to cancel on the “My Orders” page, click the “Cancel Order” button, or contact customer service to cancel. - Payment and Delivery
What payment methods are supported?
We support multiple payment methods such as credit cards, PayPal, Apple Pay, etc.
How long is the delivery time?
Standard delivery usually takes 7 working days, and the specific delivery time may vary depending on the region and product.
How much is the delivery fee?
The delivery fee depends on the order amount and delivery address, and the specific fee is displayed at checkout. - Return and Exchange Policy
What are the conditions for return and exchange?
Please contact customer service within 7 days after receiving the product to ensure that the product is in its original condition, unworn, undamaged, and all labels and packaging are intact.
How to apply for a return and exchange?
After logging in, find the product you want to return or exchange on the “My Order” page, click “Apply for Return and Exchange”, and follow the prompts.
Who will bear the return and exchange shipping costs?
For returns and exchanges caused by product quality issues, we will bear the shipping costs. For returns and exchanges caused by other reasons, the shipping costs must be borne by the customer.
We are committed to providing an excellent online shopping experience. If you have any questions or need help, please feel free to contact us. We look forward to your visit, and hope that every piece of jewelry can add brilliance to your life!
